Legal
Last updated: 8 July 2026
These terms govern the use of the Flyhalf platform — the API, dashboard and related services operated by Flyhalf (Pty) Ltd ("Flyhalf"). By creating an account or using the service you agree to them.
Flyhalf ingests events from your systems and runs the flows you configure — awarding points, badges and prizes, updating leaderboards, and sending messages over WhatsApp, email and push. You control what is collected, which flows run, and what is sent.
You are responsible for your account, your API keys and everything sent with them. Keep keys secret; rotate them if you suspect exposure. You may not use the service to send spam or unlawful messages, to process personal information without a lawful basis, to probe or disrupt the platform, or to run competitions that violate applicable promotion and gambling laws. Messaging channels require verifiable consent and working opt-out — the platform enforces suppression lists, and you agree not to circumvent them.
Plans and their monthly quotas (events, messages, AI generations) are described on the pricing page. Prices exclude VAT and are billed monthly; you may cancel at any time, effective at the end of the billing period. If you reach a quota mid-month nothing breaks: events keep ingesting, messages queue, and we notify you — overage is only ever charged after you approve it or upgrade. Sandbox usage never counts against quota. Meta's per-conversation WhatsApp fees are passed through at cost.
You retain all rights to the data you send us. You grant Flyhalf a licence to process it solely to provide the service. Our Data Processing Agreement (POPIA-aligned) forms part of these terms. On termination we return or delete your data on request. Aggregated, de-identified usage statistics may be used to operate and improve the service.
We operate the service with commercially reasonable skill and care. Scale-plan customers receive contractual SLAs; other tiers receive the support level described on the pricing page. Planned maintenance is announced in advance where practical.
Flyhalf owns the platform. You own your content, including badge art you upload. AI badge assets generated for your workspace are yours to use for your programmes; you are responsible for ensuring style briefs do not infringe third-party rights.
To the extent permitted by law, Flyhalf's total liability under these terms is limited to the fees paid in the twelve months before the claim, and neither party is liable for indirect or consequential loss. Nothing limits liability that cannot lawfully be limited.
You may stop using the service and cancel at any time. We may suspend or terminate for material breach (including abuse of messaging channels) after notice where the breach is curable. Sections that by nature survive termination survive.
These terms are governed by the laws of the Republic of South Africa. We may update them with reasonable notice; continued use after the effective date is acceptance. Questions: legal@flyhalf.io.